Subject: Tech Support Candidate - Nikhil Dabas
From: Nikhil Dabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 06:29:54 -0400

| | Tech Support Test

Name | Nikhil Dabas
E-mail | [email-masked]
Phone Number | (+91) 8130346521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Bizinnovativ private limited | Software Engineer | June, 2018 | 18700
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure the internet connection works.
2. Refresh the page.
3. Open a new tab and check if any another website is loading or not.
4. Make sure  is enabled.
5. I will make sure cookies are enabled.
6. I will clearmy cookies and cache.
7. Check is my browser is up to date.
8. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the bluetooth of my mobile device and the speaker.
2. Then make sure both device is in visible mode.
3. Devices will start searching and ask for pairing with each other.
4. I will check the pairing code on my device to make connection with the bluetooth device.
5. After the successful pairing the devices are ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I think my good communication skills and having a technical experience in past helps me a lot in resolving the queries of customers and I believe in total customer satisfaction so i can go an extra mile to provide them complete support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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