Subject: English Language Test - MANU KUMAR
From: MANU KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 03:10:21 -0400

| | Foreign Language Screening Test

Name | MANU KUMAR    /  (01893) 252561    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thanks for contact with us. We dispatched your order on the same day but it got delayed due to incorrect address. Please check your address once and give it to us, we will deliver your order to you soon.

We will solve your problem soon please have some patience

Thanks & Regards
Manu Kumar (Customer care executive)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.
Thanks for contact with us. You leave the TV cabinet to be settled, we will soon send employees to your home from our team and once they check it and solve your problem. If the information given by you turns out to be true then we will return your TV cabinet.

We have registered your complaint, keep your patience, we will solve your problem as soon as possible.

Thanks & Regards
Homebox Team

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