Subject: English Language Test - Deepa John
From: Deepa John <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 02:13:56 -0400

| | Foreign Language Screening Test

Name | Deepa John    /  (91) 7299006726    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good day to you Ms'-----
I am çalling from babyshop.com
In regard to your complaint. We have  checked  with the courier company as per their  them , nobody by your name lives there we have two options for you..   You may please update your correct address and re order.  If not please  collect it from the  despatching centre with valid documents.   Do not hesitate to  get back to us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul
We   understand your   situation.
As per the policy   it was  the ŕesponsibility of the customer  to  to make sure that the  product delivered  is intact.  As per our policy  we have no option to  replace in this  situation. How ever if your product has warranty  we may be in a position to replace it. Please provide  with all the details to help your better.
With Regards
Home box Team

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