Subject: Daily performance summary for LiveSalesman team for Mar 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 11 | 0 | 0 | 11
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 2 | 9 | 0 | 5 | 22
Malek Hosan | 24 | 0 | 0 | 0 | 0 | 24
Amir Aziz | 7 | 0 | 0 | 10 | 0 | 17
Ankit Kumar | 1 | 0 | 3 | 0 | 2 | 6
Hasan Nour | 3 | 0 | 0 | 0 | 5 | 8
Mohammed Ali | 7 | 0 | 16 | 0 | 2 | 25
Ahmed Omer | 0 | 6 | 36 | 0 | 0 | 42
Alhamzi Mohammed | 0 | 7 | 29 | 0 | 3 | 39
Aws Adra | 0 | 1 | 39 | 0 | 0 | 40
Waseem Ahemad . Khan | 0 | 2 | 28 | 0 | 4 | 34
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 48 | 18 | 171 | 10 | 21 | 268

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 20
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 47
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 18
| Other Enquiry | (blank) | 6
| | Offers | 2
| | Store Availability | 1
| Product Related | (blank) | 2
| | Combo | 2
| | Pricing | 1
| | Product Specification | 19
PreSales Total | | | 51
Grand Total | | | 100

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 2 | 1 | 0 | 1 | 1 | 0 | 5
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 1 | 0 | 1 | 1 | 3 | 18

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 3 | 0 | 0 | 2 | 7 | 15
Abu Sufian | 5 | 4 | 0 | 1 | 1 | 5 | 16
Ahmed Omer | 12 | 1 | 1 | 0 | 0 | 9 | 23
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 3 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohammed Ali | 0 | 3 | 3 | 0 | 1 | 1 | 8
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 2 | 4
Alhamzi Mohammed | 9 | 0 | 0 | 1 | 1 | 2 | 13
Jok Kuol | 4 | 1 | 0 | 2 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 13 | 4 | 4 | 6 | 31 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 2 | 0 | 3 | 6
Waseem Ahemad . Khan | 4 | 0 | 1 | 1 | 0 | 1 | 7
Hasan Nour | 1 | 1 | 2 | 0 | 0 | 1 | 5
Jok Kuol | 1 | 0 | 1 | 0 | 1 | 0 | 3
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ahmed Omer | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 2 | 5 | 3 | 1 | 5 | 30

Please feel free to reach out for any further clarifications.