Subject: Tech Support Candidate - Abhishek Pandey
From: Abhishek Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 14:33:50 -0400

| | Tech Support Test

Name | Abhishek Pandey
E-mail | [email-masked]
Phone Number | (+91) 9555458476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida west
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 60 Days | 19241
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the internet connection
Step 2: Connection  with LAN or over the WI FI
Step 3: If other devices are working
Step 4: Organization may have blocked other websites except its own.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the Bluetooth of both devices.
Step 2: Search nearby devices.
Step 3: Pair the device
Step 4: Approve from your mobile phone, now Bluetooth speaker is connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Patience, time management and humble.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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