Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 13:29:11 -0400

| | Tech Support Test

Name | Abhinav Kumar
E-mail | [email-masked]
Phone Number | (70) 42321720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Software and hardware of computer systems

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Click on the menu button Fx89menuButton to open the menu panel.
2.Click History and select Clear Recent History….
3.In the Time Range to clear: drop-down, select Everything.
4.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
5.Click OK.

The connection was interrupted
The connection was reset
The connection has timed out.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2- Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3-Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support refers to assistance that is provided to customers who require help with technical products such as hardware and software. On the other hand, Customer Service is a set of practices that seek to guarantee that every single interaction between a customer and a business is pleasant to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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