Subject: English Language Test - Aryan Kumar
From: Aryan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 11:22:05 -0400

| | Foreign Language Screening Test

Name | Aryan Kumar    /  (+91) 9315931493    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I can understand your concern
regarding your order (hand bag) that you have purchased and you didn’t receive your order. I’m really sorry for the inconvenience. I’ve checked all the details regarding the order And I came to know that the address given by you is not correct.So,I’ll request you to please check and update the correct address So that i can update the address with the courier team and get your order delivered to your correct address as soonest as possible.
I hope this will help you.I’ll look forward for your action.
Thanks for shopping with xxyyyzzz. Stay safe have a great day.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
I can understand your concern
regarding your order (TV cabinet ) that you have purchased and you receive a damage product. I’m really sorry for the inconvenience that you faced.Please don’t worry I’m here to help you.In this case I’ll request you to please share the Images of the damage product.So,I can check and verify. Once the image is verified, we will be able to take the best possible action on that basis, whichever is available to us, either return or replacement.It will helpful for both of us.
I hope this will help you.I’ll look forward for your action.
Thanks for shopping with xxyyyzzz. Stay safe have a great day.

Thanks & Regards

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