Subject: English Language Test - Tathru Nukhu
From: Tathru Nukhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 09:56:42 -0400

| | Foreign Language Screening Test

Name | Tathru Nukhu    /  (91) 9910585261    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear CUSTOMER NAME,

Thanks for contacting babyshop.com. Apologies for the inconvenience caused due to the delay in delivering the product ordered by you.

We have checked the status of your order and as per our records, the order was shipped by us, and handed over to the courier company on same day the order was placed. The courier tried to deliver the order to you, but due to some confusion in your address they were unable to reach to you. I therefore request you to please confirming your shipping address once again so the courier company can deliver it to you.

Thanks for your patience.

Best Regards,

Customer Care Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for notifying your complaint.

We are sorry that the cabinet has got scratches on it. We regret the inconvenience and frustration that you experienced due to this. We will ensure to replace your existing unit with a new one which will be thoroughly quality checked so that there are no issues with the unit.

Customer Care Team
Homebox Team

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