Subject: Tech Support Candidate - saleem NA
From: saleem NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 07:56:23 -0400

| | Tech Support Test

Name | saleem NA
E-mail | [email-masked]
Phone Number | (+91) 95609966486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad colony
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
window server 2019

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sneakpeek infovision pvt .ltd | system admin | 13 April | 25k
Previous Employer 1 | lofty technology pvt .ltd | sysyem Engineer | June 2020 | 22k
Previous Employer 2 | Rivigo | system engineer | october 2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear sir what error code do you get on page?
don't worry sir, I am here to assist you on that sir there might be several issues like internet and web server issue (websites) ,company firewall websites permission or proxy issue (if customer using intranet). I will ask (probing) to the customer dear sir are you able to open other sites on internet if customer says no means issue with the area internet will troubleshoot internet connectivity by opening cmd and ping command and check the adapter setting. if customer says issue with only with this specific websites ndtv.com it means issue with the webserver issue.
also will check customer correctly  typing url on page will check whether customer using any firewall and type other news and entertainment channel on web like lets say aajtak  indiatv if its is not opening means firewall blocking the entertainment websites. also allow the website permission from firewall or proxy if it is there.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first on bluetooth speaker. go your mobile setting open bluetooth option and on bluetooth and search the your bluetooth speaker name click on it and pair
What according to you makes you a good candidate for customer service or technical support job? | listen the customer issue first with patience and give them better solutions what they want.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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