Subject: English Language Test - Neha Jaiswal
From: Neha Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 07:53:49 -0400

| | Foreign Language Screening Test

Name | Neha Jaiswal    /  (+91) 6264669810    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abc,

Thanks for reaching out to us to inform us about this incident! You must be feeling really overwhelmed right now and I understand that. I hope you accept my apology on behalf of the company.

I will immediately contact the logistics department to fix this problem as soon as possible. You will receive a heads-up as soon as the new product is sent to your address.

I hope this incident won’t kill your trust in our brand, Karen. As an apology, I offer a 30% discount on the next purchase you make at our online store.

Best regards,

Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr Abdul,

As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days.

We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please do stay connected. Have a great day.

Thanks,

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