Subject: English Language Test - Narayani Upadhyay
From: Narayani Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 04:33:45 -0400

| | Foreign Language Screening Test

Name | Narayani Upadhyay    /  (91) 8527131284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date : Fri, 25 March, 2022
From : "Narayani upadhyay" [email-masked]
To : XYZ
Subject : ordered a Hand Bag

Sir,

You ordered a hand bag from our online store 14 days back. We shipped your order same day and handed over to the courier company.

The courier tried to deliver the order to you but courier was unable to deliver your order because which address you have put on portal that is incorrect.

Kindly mail us your current address on edit your address on online portal.

We accord highest priority to the customer satisfaction and try our best to provide the highest standard of service to them.

Please don't hesitate to ring us if you face any problem in future.

Thanks!

Narayani Upadhyay
Xyz
Ph 1234

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Date : Fri, 25 March, 2022
From : "Narayani Upadhyay" [email-masked]
Subject : purchased a TV cabinet

Sir,

I have come to know that you are facing a lot of problem with TV cabinet we had installed at your home and  you noticed too many scratches on it.

I am at your service and the first thing we are going to do is to replace the TV cabinet with the new one immediately.
I am sure that it will work for you. We are however very sorry for the inconvenience caused to you. Please accept our sincere apology.

I also assure you that what happened in your case was indeed a rare situation. We haven't faced any problem with the model of TV cabinet so far.

We accord highest priority to the customer satisfaction and try our best to provide the hugest standered of service to them.

Please don't hesitate to ring us it you face any problem in future.

Thanks!

Narayani Upadhyay
Xyz
Ph 1234

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