Subject: English Language Test - Aparna Bhaskar
From: Aparna Bhaskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 04:30:05 -0400

| | Foreign Language Screening Test

Name | Aparna Bhaskar    /  (91) 9717325570    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam,
First of all, we apologize for the problem. we have caused and your hand bag was delivered from our side on the same day, but due to your wrong address, we could not sent your hand bag , which we are sorry please do. Please provide your correct address and your number to us so that your goods can reach you as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
Sorry for inconvenience. I accept this request of yours and new TV cabinet will be provided to you within 5 to 7 days from our side. You will check it properly whether it is correct or not.

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