Subject: Tech Support Candidate - Yugank Goyal
From: Yugank Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 04:16:41 -0400

| | Tech Support Test

Name | Yugank Goyal
E-mail | [email-masked]
Phone Number | (+91) 8791462854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ebrain | technical writer | Jan 2022 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1(a)-I will check whether the site's address is correct or not.
Step 1(b)-I will check whether I can access other websites or not(e.g google.com).
Step 2(a)-If I was unable to access other websites in step 1, then I will check my internet connection.
Step 2(b)-If I was able to access other websites, then I will try to access ndtv.com from another device to check whether the site's server is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on power of Bluetooth speaker and Bluetooth of the mobile phone.
2. Pair Bluetooth speaker with phone.
3. The device is now connected.

What according to you makes you a good candidate for customer service or technical support job? | I am very skilled  at communication, problem solving and data interpretation. I am a patient listener, carefully listen to the problem of the customer and give the best possible solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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