Subject: English Language Test - sheetal sheetal
From: sheetal sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 04:12:19 -0400

| | Foreign Language Screening Test

Name | sheetal sheetal    /  (91) 6264810554    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Ma’am,

Thank you for writing to us.

With reference to your email, we would like to inform you that your order Id - 123456778 is already shipped on 19th mar 2022 and it is currently present at your destination city.

Further, the delivery partner tried delivering your order. however, the same couldn’t delivered due to incorrect delivery address.

Therefore, we would request you to once again provide us a valid delivery address to enable us to assist you further in this regard.

In case of any assistance, feel free to write us back.

Thank you once again for contacting us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ Ma’am,

Thank you for writing to us.

With reference to your email, we sincerely regret for the inconvenience this may have caused to you.

Further, we would request you share your order Id with us to enable us to assist you with the exchange request.

In case of any assistance, feel free to write us back.

Thank you once again for communicating with us.

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