Subject: Tech Support Candidate - Priyanshu Rawat
From: Priyanshu Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 03:49:47 -0400

| | Tech Support Test

Name | Priyanshu Rawat
E-mail | [email-masked]
Phone Number | (091) 7017688133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solution | Techincal support | 10 may | 29000
Previous Employer 1 | Fourth dimension | It support | Dec2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection
2.check site url/ address
3.clean up browser cache , cookies retry then.
4.check on other browser, check setting like proxy etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

They are usally connect and play stilk we can check
Turn on the bluetooth device from both end check the device name pair that or connect it will show usally with light on speaker device

What according to you makes you a good candidate for customer service or technical support job? | Listening the customer , understanding query from there point of view , be polite and calm.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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