Subject: English Language Test - Varsha Jha
From: Varsha Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 03:45:57 -0400

| | Foreign Language Screening Test

Name | Varsha Jha    /  (858) 7012368    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,

Dear customer,

Our delivery partner have attempted to reach you at given address on 25th March, 12:43 Pm.  Hence the address mentioned in the shipping order is not the same, we are not able to complete your delivery.

Kindly reshare your address with a  proper pincode and a nearest location for better identification.

Thank you for your cooperation.

Thank you for shopping with us. If you would like to view the status of your order or make any changes to it, please visit our site

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings,

Dear customer,

Extremely sorry for your experience. As your product is in warranty, we will send few executives to your location immediately to analyze this issue and rectify it immediately.

In the meanwhile, kindly be patient and co-operate with us as we work towards satisfying your needs.

Thank you.

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