Subject: Tech Support Candidate - Abhishek Gahlot
From: Abhishek Gahlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 01:31:08 -0400

| | Tech Support Test

Name | Abhishek Gahlot
E-mail | [email-masked]
Phone Number | (91) 9582782300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka 16 B, South West, New Delhi 110078
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vivadi Management Pvt Ltd | SENIOR ASSOCIATE | NA | 33k
Previous Employer 1 | On Demand Agility Software Pvt Ltd | Desktop Support | 31 March 2021 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To resolve this issue please find below enclosed steps :

1. Check Network Connectivity ( try plug unplug ethernet cable,  try release - renew command in CMD) if employee use ethernet connection. In wifi  case turn off wifi fee second & then turn on.

2. Check other websites some time that specific website has technical issue.

3. Some employee use their system continue without turning machine off. In this case save employee unsaved data & restart machine.

By these 3 steps we resolve his issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - turn on both speaker & mobile Bluetooth.
Step 2 - go to Mobile settings
Step 3 - Search Device name & select that specific device.
Step 4 - pair device

By these steps we will connect a Bluetooth speaker with our Mobile device.

What according to you makes you a good candidate for customer service or technical support job?

I like Anydesk application by this application we easily resolve employee issue as compared with team viewer.

In WFH we resolve different kind of issues easily by using RDP.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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