Subject: Daily performance summary for LiveSalesman team for Mar 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 1 | 7 | 0 | 0 | 8
Raghwendra Pratap Singh | 0 | 1 | 23 | 0 | 6 | 30
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 8 | 5 | 27 | 0 | 2 | 42
Amir Aziz | 5 | 0 | 0 | 4 | 0 | 9
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 1 | 20 | 0 | 0 | 29
Abu Sufian | 0 | 8 | 42 | 0 | 4 | 54
Ahmed Omer | 0 | 7 | 28 | 0 | 0 | 35
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 23 | 0 | 17 | 40
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 24 | 170 | 4 | 31 | 250

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 21
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 43
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 16
| Other Enquiry | Offers | 1
| | Promo Code | 1
| | Store Availability | 10
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Product Specification | 53
PreSales Total | | | 84
Grand Total | | | 130

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2 | 4
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammed Ali | 1 | 4 | 4 | 13 | 2 | 0 | 24
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 5 | 11 | 0 | 0 | 19
Jok Kuol | 4 | 0 | 8 | 4 | 0 | 0 | 16
Malek Hosan | 1 | 4 | 3 | 0 | 0 | 0 | 8
Ankit Kumar | 6 | 2 | 2 | 0 | 0 | 0 | 10
Grand Total | 16 | 12 | 22 | 30 | 2 | 3 | 85

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 3 | 0 | 2 | 0 | 8 | 16
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 2 | 3
Abu Sufian | 13 | 3 | 0 | 2 | 2 | 6 | 26
Ahmed Omer | 8 | 2 | 0 | 1 | 0 | 9 | 20
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1 | 3 | 5
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mohammed Ali | 0 | 0 | 1 | 0 | 1 | 2 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 2 | 4
Aws Adra | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jok Kuol | 7 | 0 | 1 | 0 | 0 | 0 | 8
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 9 | 2 | 7 | 5 | 33 | 93

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 10 | 1 | 1 | 1 | 0 | 1 | 14
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 3 | 0 | 1 | 0 | 0 | 1 | 5
Murtaza Kutiyanawala | 1 | 0 | 0 | 2 | 0 | 0 | 3
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ahmed Omer | 1 | 0 | 0 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 4 | 2 | 3 | 0 | 3 | 31

Please feel free to reach out for any further clarifications.