Subject: Re: Arabic Language Test - Yasser Ahmed Wathab
From: Shakeeb Arsalan <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 24 Mar 2022 10:57:24 -0700 (MST)

This candidate is using our canned responses. 

We need to ask him to do the test again on his own. 

Tammam Abou ras, Yousef Mutahar, and this candidate have used the same responses for both questions. 

Regards 
Shakeeb 

From: "aishwarya jaiswal" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, March 24, 2022 3:21:21 PM 
Subject: Fwd: Arabic Language Test - Yasser Ahmed Wathab 

please check.Thanks 

From: "Yasser Ahmed Wathab" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 24, 2022 3:28:16 PM 
Subject: Arabic Language Test - Yasser Ahmed Wathab 

	
	
			Foreign Language Screening Test 
		Name 	Yasser Ahmed Wathab / (91) 7526802273 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thank you for contacting us, 

We would like to apologize for the inconvenience caused to you. 

We would like to ask you for your complete address with your contact number so that our courier partner will try to deliver your package as soon as possible . 

We look forward to hearing from you. 

Regards, 
Customer service Team. 

مرحبا عزيزي العميل, 

نحن سعداء جدا لتواصلك معنا واعطائنا الفرصة لخدمتك. 

نحن حقاً نعتذر على ما حصل لك من متاعب. 

بخصوص الطلب رقم(#) فقد تم شحن طلبك بالفعل بتاريخ 24/03/2022 من مستودعاتنا مع شريك الشحن blue dart. 

حسب البيانات لدينا فقد تم محاولة الايصال اليك من قبل شريك الشحن والوصول اليك لتوصيل الطلب لكن العنوان المسجل لدينا غير صحيح الرجاء تزويدنا عن معلومات العنوان الصحيح كاملا لكي يتم تحديثة ويتمكن فريق الشحن من توصيل الطلب اليك في اسرع وقت ممكن. 

اذا وصلتك هذه الرسالة الرجاء الرد. 
من دواعي سروري خدمتكم. 

خدمة العملاء. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Thank you for getting in touch with us, 

we would like to apologize for the inconveniences caused to you. 

We always try to deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical mistake which will not happen again. 

Please allow us sometimes so we can contact concern team and ask them if they can offer replacement or refund your money. 

We are here 24/7 to assist you please feel free to contact us anytime you face any issue. 

Thank you for your corporation and understanding. 

Regards, 
Customer service Team 

شكرا لتواصلك معنا ، 

نعتذر عن الإزعاج الذي تسببنا به . 

نعتذر حقا على ما حصل لك سوف نخبر الفريق المعني وسوف نكون على تواصل معك حتى يتم حل المشكلة، نعدك ان يحصل ما يرضيك سوف يتم استبدال المنتج او ارجاع المبلغ اليك. 

يُرجى السماح لنا ببعض الوقت حتى نخبر الفريق المعني وخدمتك على أكمل وجه. 

شاكرين لك تعاونك وتفهمك معنا. 

فريق خدمة العملاء.