Subject: Important update: Changes to views sorting and ordering
From: Zendesk <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 11:00:21 -0400

"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=30&elqTrackId=1cd408e006d24952ad6f257874e11fe9&elq=883d7554c4a240d4a7f3cb7a1f02e6ec&elqaid=69081&elqat=1>                          

Product Notice           

Hi,                                

We’re reaching out to let you know about some enhancements that will simplify the sorting and ordering behavior in views starting April 26, 2022. This change is part of upgrades Zendesk is making to the views infrastructure as a whole to improve views performance, especially for customers with a high volume of active tickets.             

What is changing?
We’re removing the ability to sort tickets in a view by Subject and Submitter. You will, however, still be able to sort by other columns.    

Additionally, once this change goes into effect, the Subject and Submitter values will no longer appear as options in the Order by drop-down list that appears when you open a view for editing. 

What do I need to do?
If you currently have views where Order by <https://app.hello.zendesk.com/e/er?s=2136619493&lid=51740&elqTrackId=cb0e658ff57742d38b951ab6a8596720&elq=883d7554c4a240d4a7f3cb7a1f02e6ec&elqaid=69081&elqat=1> is set to Subject or Submitter, you’ll need to go to the views management page, open each of those views for editing <https://app.hello.zendesk.com/e/er?s=2136619493&lid=51739&elqTrackId=19af18edbb8a42388bac5d0306d708b7&elq=883d7554c4a240d4a7f3cb7a1f02e6ec&elqaid=69081&elqat=1>, and then change these values to something else. Otherwise, you may experience performance issues once the change occurs. 

Please refer to this article <https://app.hello.zendesk.com/e/er?s=2136619493&lid=51738&elqTrackId=36d7b1dca4f2498593c5cb0c83f5e908&elq=883d7554c4a240d4a7f3cb7a1f02e6ec&elqaid=69081&elqat=1> for more information and contact us <https://app.hello.zendesk.com/e/er?s=2136619493&lid=52183&elqTrackId=70f5aad604cd47599c98880aa0b362d1&elq=883d7554c4a240d4a7f3cb7a1f02e6ec&elqaid=69081&elqat=1> if you have any questions or need additional support.  

Thanks for being a valued customer, 
The Zendesk team                                                                                    

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