Subject: Tech Support Candidate - Mohd khalid
From: Mohd khalid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 08:04:36 -0400

| | Tech Support Test

Name | Mohd khalid
E-mail | [email-masked]
Phone Number | (+91) 7533853877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aligarh UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tennovate Solutions Pvt Ltd | Production Support Engineer | NA | 37000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the Network connection first if it is ok then i will check the error code which will show on the screen after error occured and ask for help from my team members and from my TL if they can solve it or not, in the case that they cannot solve the issue i will take a snapshot of the issue and raise a p1 ticket with description on ticketing tool to the higher team. They will troubleshoot that particular error and inform me. after that i will check the issue has been resolved or not, in case it resolved then i closed the ticket and go for my work further but in case the issue is as it is i will inform the team about it and they will handle the issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth speaker then turn on mobile bluetooth and search for that particular speaker by name after the speaker has been found connect it by making pair with mobile.
What according to you makes you a good candidate for customer service or technical support job? | i am good in communication with customer at all. First i listen to them carefully and patiently and after understanding the issue i will give them easy and best solution as i know
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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