Subject: Tech Support Candidate - Khushboo Keshwani
From: Khushboo Keshwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 07:36:36 -0400

| | Tech Support Test

Name | Khushboo Keshwani
E-mail | [email-masked]
Phone Number | (+91) 9001468440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service executive | Currently working | 23000
Previous Employer 1 | SAP | Remote sensing and GIS Analyst | June 2020 | 26000
Previous Employer 2 | Aarmon tech | Industrial trainee | May 2016 | Trainee

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all we will check the web address for typos.

2.Then I will check my internet connectivity,I will check with other URL like google.com is loading or not ,if all the pages showing same error it means issue is with the internet connectivity,I will make sure the net is connected and speed is enough to fetch the data.

2. Once we confirmed the connectivity,I will try this on other web browser and I will check cookies (to make sure this site is not blocked on my device).

3.Clear the cookies and cache and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to pair-

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth

3.Check Available Device and Tap on the Bluetooth device you want to pair with.

4.Follow any on screen instructions (sometimes it ask for Pair code).

What according to you makes you a good candidate for customer service or technical support job? | I have checked the job profile and I think I can apply my skills here to company grow.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |