Subject: Tech Support Candidate - pawan singh
From: pawan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 07:25:32 -0400

| | Tech Support Test

Name | pawan singh
E-mail | [email-masked]
Phone Number | (201301) 7905033798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | jhundpura sector 11 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 -> First refresh the page
2 -> Make sure JavaScript is enabled.
3 -> To check cookies are enabled.
4 -> Clear your cache and cookies.
5 -> Make sure your web browser is up to date.
6 -> Restart  your web browser.

* That simply restart the web browser might solve the problem you are having with a website.

* If you are consistently having trouble with a website, one thing you can do is to try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 -> Switch down from the top of the screen.
2 -> Touch and hold Bluetooth.(ON)
3 -> Tap Pair new device. If you don't find pair new device, check under " Available devices" or tap More. Refresh.
4 -> Tap the name of Bluetooth device you want to pair with your device.
5-> When your phone and the Bluetooth device are connected, the device also shows as "Connected".

What according to you makes you a good candidate for customer service or technical support job?

* Customer service
* Customer  Relationship Management
* Customer Service Skill
* Has a passion for technical support.
*Honest and Sincere to your work
*Understand  the purpose of technical support.
*Communication Skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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