Subject: Tech Support Candidate - Juli Kumari
From: Juli Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 06:36:31 -0400

| | Tech Support Test

Name | Juli Kumari
E-mail | [email-masked]
Phone Number | (+91) 7827071741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | iEnergizer | Junior Engineer | July 2021 | 22000
Previous Employer 2 | Intrvo Technologies | CSE | Nov 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's better understand, as to why these kind of error occur, primarily  the cause.

Website error can arise due to multiple error.
Some of the common errors are:

1. Internet connectivity issues.
2. Server issues.
3. Error due to misconfigured server.
4. Most common error is "Error 404 Page Not Found"

Steps I can follow are:

1. Check the internet connectivity.
2. Check the internet speed. (CMD Ping will help)
3. Check if the Website address is correct.
4. Will try to find out the error code and can google the resolution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are:

1. Mobile Phone and Speaker must be turned on.
2. Phone's Bluetooth must be visible.
3. Next, will turn on the mobile phone's Bluetooth and will refresh for the available Bluetooth Speaker.
4. Moving on, will pair both the device and will hit CONNECT.
Hurraa, it's connected.

What according to you makes you a good candidate for customer service or technical support job?

1. An ideal candidate for the any post is the candidate whose past experience matches to  the current position's JD.

2. Effective communication skills (Verbal and Non-Verbal).

3. Good interpersonal skills (Empathy , Sympathy).

4. Patience to listen to customer.

5. Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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