Subject: Tech Support Candidate - Puneet Kukreti
From: Puneet Kukreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 06:35:14 -0400

| | Tech Support Test

Name | Puneet Kukreti
E-mail | [email-masked]
Phone Number | (110019) 9310536398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiniminds | L2 engineer | 8th may 2022 | 17k
Previous Employer 1 | Nityo infotech | L1 engineer | 3rd sep 2021 | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. open the same url on different browser and check
2. check in incognito mode
3.check network connectivity
4.connect VPN and check
5.update system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth click on add device, select bluetooth name and click on pair.
What according to you makes you a good candidate for customer service or technical support job? | according to me find the nature of issue and provide sufficient solution to users.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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