Subject: English Language Test - Bhavesh Singh
From: Bhavesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 04:46:19 -0400

| | Foreign Language Screening Test

Name | Bhavesh Singh    /  (+91) 8287395267    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear {Customer},

Thank you for taking the time and reaching out for the Hand Bag you ordered on 10th March 2022. I would like to update you regarding the delivery status of your order, it was shipped on 10th March 2022 to the courier partner i.e. Blue Dart with AWB number (xyz123) and they tried to deliver it, but unfortunately, the courier partner found out that the address mentioned was regrettably incorrect, hence the courier partner was unable to deliver the product. We sincerely apologize for the inconvenience and because you are a valuable customer to us, we will be re-shipping the product once you provide us the updated address where you need the product to be delivered by replying to this e-mail. We appreciate your time and patience.

If you have any further queries and concerns please reach out to us.

Sincerely
Bhavesh Singh
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear {Customer},
Thank you for taking the time and reaching out for the TV Cabinet. As you wrote that the product was not up to the mark, it has scratches. We sincerely apologize for the inconvenience. The seller has a replacement policy of seven days for this particular product and by following a few simple steps you can easily get a replacement.

Here are the three simple steps to follow:

1.) Click on the link given below to start the replacement process.
{link for replacement}
2.) Select the appropriate reason for replacement and mention details in the comment section.

You can also raise the replacement request from the HomeBox application itself by following this- Open Application >> My Orders >> Particular order you want to replace >> Replacement.

Once the request is raised the seller will ship a replacement and will provide you with the tracking details of the product. The seller will pick up the damaged product on the delivery of the replacement product. Further, you can check the updates on the website and application of HomeBox from the My orders section.

I hope this will be helpful. If you have any further queries and concerns please reach out to us.

Sincerely
Bhavesh Singh
Team Homebox

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