Subject: English Language Test - Aditi Sharma
From: Aditi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 04:11:15 -0400

| | Foreign Language Screening Test

Name | Aditi Sharma    /  (91) 9560662402    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Thank you for writing to Babyshop.com

With reference to your subject mentioned shipment, kindly be informed that courier tried to deliver the order to customer, however it's not delivered due to incorrect address of consignee.

Shipment is currently held at station.

I would request you to share complete address with landmark and an alternate contact number for smooth delivery.

Thank you for your understanding and patience.

For any further assistance kindly write to us at babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for writing to Homebox Team,

Sorry for the inconvenience caused.

With reference to your subject mentioned complaint, I have raised query with our concern team to solve your issue on priority under reference no.C-123456.

Our team will review and resolve this as soon as possible.

I would request you to allow us some time.

Kindly monitor for further updates.

For any further assistance kindly write to us at homeboxteam.com

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