Subject: Daily performance summary for LiveSalesman team for Mar 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 7 | 0 | 1 | 8
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 58 | 9 | 67
Sultan Motawa | 0 | 0 | 6 | 1 | 7
Ali hazzaa | 0 | 5 | 46 | 6 | 57
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 27 | 7 | 35
Syed Ataullah | 1 | 2 | 0 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 10 | 0 | 10
Ali Ibraheem | 0 | 7 | 0 | 0 | 7
Mohad Kmali | 0 | 10 | 4 | 1 | 15
Naji Shabanh | 0 | 2 | 6 | 8 | 16
Rayan Suliman | 0 | 4 | 0 | 0 | 4
Abdullah Abuthnain | 0 | 0 | 66 | 2 | 68
Abdullah Otaibi | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 0 | 66 | 12 | 78
Doaa Almutawa | 0 | 0 | 90 | 11 | 101
Faisal Abdullah | 0 | 0 | 26 | 10 | 36
Grand Total | 1 | 38 | 406 | 68 | 513

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 37
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 1
| | Delivery Status | 53
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
Customer Services Total | | | 137
No Answer | No Answer | No Answer | 14
No Answer Total | | | 14
PreSales | Other Enquiry | Offers | 44
| | Payment Methods | 1
| | Promo Code | 3
| | Store Availability | 1
| | Store Location | 1
| Product Related | Product Specification | 9
PreSales Total | | | 59
Grand Total | | | 210

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 10 | 0 | 5 | 10 | 6 | 13 | 44
Doaa Almutawa | 11 | 11 | 1 | 6 | 3 | 16 | 48
Naji Shabanh | 13 | 5 | 1 | 0 | 0 | 1 | 20
Malek Hosan | 6 | 1 | 2 | 1 | 7 | 9 | 26
Asma Alotaibi | 9 | 6 | 6 | 7 | 9 | 15 | 52
Ali hazzaa | 8 | 2 | 0 | 8 | 11 | 22 | 51
Mohad Kmali | 4 | 3 | 5 | 1 | 0 | 1 | 14
Mohiuddin Lsm | 18 | 3 | 1 | 0 | 2 | 1 | 25
Rayan Suliman | 2 | 1 | 1 | 0 | 0 | 1 | 5
! Hassan Saeed | 8 | 1 | 7 | 1 | 2 | 1 | 20
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahemad | 7 | 0 | 0 | 1 | 2 | 0 | 10
Faisal Abdullah | 10 | 8 | 4 | 0 | 1 | 0 | 23
Jaber Almarri | 5 | 4 | 0 | 0 | 2 | 0 | 11
Khaled Sufian | 1 | 1 | 2 | 1 | 0 | 0 | 5
Abdullah Otaibi | 0 | 2 | 1 | 0 | 0 | 0 | 3
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 0 | 3
Sultan Motawa | 1 | 2 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 117 | 52 | 36 | 36 | 46 | 80 | 367

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 5 | 2 | 2 | 1 | 2 | 5 | 17
Asma Alotaibi | 0 | 0 | 0 | 1 | 1 | 2 | 4
Malek Hosan | 0 | 0 | 0 | 2 | 1 | 2 | 5
Ali hazzaa | 11 | 0 | 0 | 3 | 1 | 3 | 18
Doaa Almutawa | 0 | 0 | 0 | 1 | 1 | 1 | 3
! Hassan Saeed | 0 | 1 | 1 | 0 | 0 | 2 | 4
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 3 | 0 | 0 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 6 | 1 | 0 | 0 | 0 | 0 | 7
Ali Ibraheem | 4 | 0 | 0 | 0 | 0 | 0 | 4
Rayan Suliman | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 33 | 4 | 3 | 12 | 6 | 15 | 73

Please feel free to reach out for any further clarifications.