Subject: Daily performance summary for LiveSalesman team for Mar 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 09:01:27 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 1 | 3 | 12 | 0 | 5 | 21
Aws Adra | 0 | 6 | 42 | 0 | 2 | 50
Raghwendra Pratap Singh | 0 | 2 | 24 | 0 | 5 | 31
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 4 | 30 | 0 | 1 | 35
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 5 | 0 | 0 | 30 | 0 | 35
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 9 | 0 | 5 | 0 | 1 | 15
Mohammed Ali | 5 | 1 | 22 | 0 | 1 | 29
Abu Sufian | 0 | 5 | 36 | 0 | 0 | 41
Waseem Ahemad . Khan | 0 | 1 | 4 | 0 | 15 | 20
Alhamzi Mohammed | 0 | 0 | 11 | 0 | 0 | 11
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 22 | 186 | 30 | 30 | 295

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 38
| | Missing items\parts | 1
| | Wrong commitments | 2
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 59
Live Sales | Pre-Sale | Help placing new order | 3
Live Sales Total | | | 3
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 1
| | Promo Code | 4
| | Store Availability | 7
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 5
| | Combo | 1
| | Product Specification | 34
PreSales Total | | | 70
Grand Total | | | 132

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 2 | 0 | 0 | 2 | 4
Syed Ataullah | 4 | 0 | 0 | 0 | 1 | 0 | 5
Mohammed Ali | 4 | 3 | 2 | 14 | 1 | 0 | 24
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 8 | 6 | 0 | 0 | 19
Jok Kuol | 3 | 1 | 8 | 3 | 0 | 0 | 15
Malek Hosan | 3 | 5 | 0 | 0 | 0 | 0 | 8
Ankit Kumar | 5 | 3 | 0 | 0 | 0 | 0 | 8
Grand Total | 22 | 14 | 20 | 23 | 2 | 2 | 83

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 3 | 5
Ankit Kumar | 5 | 0 | 1 | 2 | 1 | 9 | 18
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ahmed Omer | 5 | 1 | 0 | 1 | 0 | 8 | 15
Abu Sufian | 11 | 1 | 0 | 1 | 2 | 5 | 20
Waseem Ahemad . Khan | 5 | 0 | 0 | 0 | 1 | 3 | 9
Mohammed Ali | 0 | 1 | 0 | 0 | 1 | 3 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 1 | 3
Aws Adra | 7 | 0 | 0 | 1 | 0 | 0 | 8
Raghwendra Pratap Singh | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jok Kuol | 3 | 0 | 1 | 0 | 0 | 0 | 4
Grand Total | 39 | 3 | 2 | 7 | 8 | 35 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 4 | 2 | 1 | 1 | 0 | 1 | 9
Jok Kuol | 6 | 1 | 0 | 0 | 0 | 1 | 8
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ahmed Omer | 2 | 0 | 0 | 0 | 0 | 0 | 2
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 1 | 2 | 0 | 4 | 28

Please feel free to reach out for any further clarifications.