Subject: Note Added - [#5268] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 18:43:15 +0000

Hi ,    Julie Schumann added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268    Subject:  Virtual App Support - Les Mills   Requester: Yvonne van den tweel    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi there, </div>
<div dir="ltr"><br></div>
<div dir="ltr">I don't think they followed directions to check when you first sent that over, so it would be worth it to ask if they have tried the below:<br><br><br>
</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Sorry to hear that everything is not syncing correctly. We are seeing an issue across a couple of our partners that their Online Scheduler is not reporting the sync time properly, but the Apps are indeed syncing to the Online Scheduler.<strong> </strong><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important'><strong>I would like to ask you to schedule a class on your Online Scheduler, and then wait about 2-5 minutes and then check the App Timetable to see if the class appears.</strong></span><strong> You will have to be in club to check this. Once you are able to confirm, let us know. </strong>
</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><br style="box-sizing: border-box"></div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Thanks!</div>
</div>