Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 17:10:46 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">Goedendag <div><br></div>
<div>Het probleem is nog steed niet opgelost.</div>
<div>Ik heb alles gedaan wat je hebt aangeleverd en niks helpt om het systeem  automatisch te synchroniseren </div>
<div>het werkt alleen via : de diagnostische test</div>
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<div>Niet fijn :( </div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
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<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
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<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op di 22 mrt. 2022 om 21:56 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hola Yvonne van den tweel,</div>
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<span style='color:rgb(77,81,86);font-family:Roboto,"Helvetica Neue",Arial,sans-serif;font-size:small;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>Dit is een vervolgmail van LES MILLS Virtual Support. Ik hoop dat het goed met je gaat. Ik zet de status van dit ticket tijdelijk op opgelost omdat we niets van je hebben vernomen. Dit kan op elk moment opnieuw worden geopend door op deze e-mail te reageren. Als je problemen hebt met het bovenstaande probleem, schrijf ons dan alsjeblieft terug.</span><br>
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<br><span style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>Vriendelijke groeten,</span><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><span style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>Olesia </span><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><span style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>Klantenservice </span><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><span style='color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline' dir="ltr">Les Mills virtuele app</span>
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<font color="#183247"><br></font>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                          <blockquote>
                            On
                            Wed, 16 Mar at  9:23 AM
                            <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Hola Yvonne van den tweel,<br><br>We volgen uw synchronisatieprobleem op.</div>
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<div dir="ltr">We hebben met ons Level 2-team gesproken en zij stelden voor dat je een les moet plannen in de Scheduler en moet wachten tot de les in de app verschijnt, zonder de diagnostische test uit te voeren. Laat het ons weten als de synchronisatiegebeurtenis niet wordt gerapporteerd in de planner. maar de klas verscheen op de app.</div>
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<div dir="ltr">Vriendelijke groeten,<br>Olesia <br>Klantenservice <br>Les Mills virtuele app<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                            On
                            Sat, 12 Mar at  3:10 AM
                            <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Holla Yvonne van den tweel, </div>
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<div dir="ltr">Het spijt ons te horen dat uw probleem met synchronisatie nog steeds aanhoudt. </div>
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<div dir="ltr">We raden je aan om je internetverbinding te controleren, omdat een intermitterend internetsignaal een oorzaak kan zijn van je onstabiele synchronisatie. Volgens onze probleemoplossing heb je geen enkel probleem met de app.</div>
<div dir="ltr">​</div>
<div dir="ltr">Laat ons gerust weten hoe het gaat.<span style="background-color:initial;font-family:inherit;font-size:inherit" dir="ltr"> </span>
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<div dir="ltr"><span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit">​</span></div>
<div dir="ltr"><span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit">Vriendelijke groeten,</span></div>
<div dir="ltr"><span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit">Olesia </span></div>
<div dir="ltr"><span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit">Klantenservice </span></div>
<div dir="ltr"><span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit">Les Mills virtuele app</span></div>
<div dir="ltr"><span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit"><br></span></div>
<div dir="ltr">​<span style="background-color:initial;font-family:inherit;font-size:inherit" dir="ltr"> Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a></span>
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                          <blockquote>
                            On
                            Fri, 11 Mar at 10:33 PM
                            <span>,  Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Het klopt dat ik contact met de schedule kan maken maar het gaat niet automatisch   alleen bij de diagnostische test <div>ik zal  nu een externe partij moeten inhuren om dit verder op te lossen </div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
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<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
<div><font color="#000000"><br></font></div>
<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op do 10 mrt. 2022 om 19:55 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hallo Yvonne van den tweel,<br><br>Dit is een snelle follow-up e-mail.<br><br>We kunnen zien dat je je apparaat opnieuw hebt kunnen koppelen met de Scheduler voor Studio 20.<br><br>We gaan door en sluiten dit ticket. Voel je vrij om contact op te nemen wanneer je onze hulp nodig hebt.<br><br>Vriendelijke groeten,<br>Olesia<br>Klantenservice<br>Les Mills virtuele app</div>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                          <blockquote>
                            On
                            Sat, 5 Mar at  4:39 AM
                            <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
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<div>Hi Yvonne van den tweel,</div>
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<div dir="ltr">Thank you for your response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please check out the following article which may help you resolve your sync issue:</div>
<div dir="ltr"><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000144313-my-ipad-keeps-connecting-to-the-wrong-wifi-source" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000144313-my-ipad-keeps-connecting-to-the-wrong-wifi-source</a></div>
<div dir="ltr">.</div>
<div dir="ltr">Also please schedule classes well in advance or play a class in admin mode directly via the APP if the class needs to be played within the next 30 mins.  Running a diagnostics test via the App Version tab will re-establish a connection with the Schedule and ensure any classes scheduled sync with the App within 20 minutes of being scheduled.<br><br>Run a diagnostics test as below:<br>Unlock the padlock to the top right of the APP<br>Navigate to Settings &gt; Version &gt; Run diagnostics</div>
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<div dir="ltr">Please let us know if you need our help with anything else.</div>
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<div dir="ltr">Beste wensen,<br>Olesia<br>Klantenservice<br>Les Mills virtuele app<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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<div>Van: Yvonne Tweel &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br>
<b>Verzonden:</b> maandag 28 februari 2022 14:50<br>
<b>Aan:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills

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<div class="MsoNormal">Deze stappen alles gedaan </div>
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<div class="MsoNormal">Ik kan niet in de virtual app omdat er geen studios gevonden kunnen worden .</div>
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<div class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Met vriendelijke groet,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Yvonne van den Tweel</span></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Groepslesmanager &amp; retentie </span><span style="color:rgb(34,34,34)"></span>
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<div class="MsoNormal">Op ma 28 feb. 2022 om 13:57 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:</div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Bedankt voor het delen van de schermafbeelding.<br>
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Volg de onderstaande stappen om het apparaat uit de planner voor "SPINNING STUDIO" te verwijderen.<br>
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1. Log in op de Virtual Scheduler-tool via uw desktop op <a href="http://www.lesmillsvirtual.com" rel="noreferrer" target="_blank">
www.lesmillsvirtual.com</a> met uw virtuele gebruikersnaam en wachtwoord.<br>
2. Klik op het pictogram Instellingen en selecteer 'Apparaten beheren'.<br>
3. Rechts ziet u opties om 'APPARAAT VERWIJDEREN' te zien. Klik op de optie die overeenkomt met het apparaat dat u wilt verwijderen.<br>
4. Klik op de groene knop: WIJZIGINGEN OPSLAAN om het ontkoppelen van het apparaat te verwerken.<br>
5. Zodra dit is verwerkt, duurt het 5 minuten voordat de app klaar is om te verbinden/koppelen met je studiorooster.<br>
6. Log in op de iPad-app met uw virtuele gebruikersnaam en wachtwoord en selecteer uw studio in de lijst en begin met instellen.<br>
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Houd er rekening mee dat hierdoor alle virtuele inhoud van de iPad wordt verwijderd en dat u ze opnieuw moet downloaden.<br>
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Laat ons weten hoe het gaat.</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;font-family:fdtktid,serif;color:white"><a href="#m_7389627551731595011_m_-3821616106422042608_m_7243352224986634365_m_1478020479549179595_m_-6341122989351380578_m_383702487647912820_m_4755988792509108766_m_-79002616908082" title="Call using Talkdesk" rel="noreferrer"><span style="color:white;text-decoration:none">5268:859387</span><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:windowtext;text-decoration:none">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268