Subject: Re: Arabic Language Test - Haron shehab AL MOQDAM
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 23 Mar 2022 08:01:16 +0000

Very bad, waitlist him please. Tell him we will get back to him

Sent from my iPhone

On 23 Mar 2022, at 13:30, Ashish Dabral <[email-masked]> wrote:

Hello Ma'am,

PFB his answer.

Q1 . What you think about good customer service? (Write 200-300 words)

Answer- for customer we sould give hime good  copration and understainding and ask hime what he need to help him and make affore for customer and make it esay for hime .we sould have to lesnar to customer careuflly to make him happy to acsppet our servies and take care a bout what he need to his order in best way

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]>
To: "Deeksha" <[email-masked]>
Sent: Wednesday, March 23, 2022 12:45:57 PM
Subject: Re: Arabic Language Test - Haron shehab AL MOQDAM

Hi Ma'am,

He is here for EN test. Could you suggest a topic?

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]>
To: "Deeksha" <[email-masked]>
Sent: Saturday, March 19, 2022 5:30:29 PM
Subject: Re: Arabic Language Test - Haron shehab AL MOQDAM

Called him but he did not pickup, will call him again. Already dropped a message

Regards,
Ashish Dabral

________________________________
From: "Deeksha" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Saturday, March 19, 2022 5:25:41 PM
Subject: Re: Arabic Language Test - Haron shehab AL MOQDAM

Again where is he? Can he take it in office

Sent from my iPhone

On 19 Mar 2022, at 17:24, Ashish Dabral <[email-masked]> wrote:

Hi Maám,

He gave another test from different name and in that test he was waitlisted. What to do?

I have attached his previous test here

Regards,
Ashish Dabral

________________________________
From: "Deeksha" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Saturday, March 19, 2022 3:54:53 PM
Subject: Re: Arabic Language Test - Haron shehab AL MOQDAM

Seems ok, offer please

Sent from my iPhone

On 19 Mar 2022, at 12:47, Ashish Dabral <[email-masked]> wrote:

Regards,
Ashish Dabral

________________________________
From: "Haron shehab AL MOQDAM" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Thursday, March 17, 2022 6:56:26 PM
Subject: Arabic Language Test - Haron shehab AL MOQDAM

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Haron shehab AL MOQDAM    /  (+91) 7893244290    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for contacting us,

We would like to apologize for the inconvenience caused to you.

We would like to ask you for your complete address with your contact number so that our courier partner will try to deliver your package as soon as possible .

We look forward to hearing from you.

Regards,
Customer service Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

Thank you for getting in touch with us,

we would like to apologize for the inconveniences caused to you.

We always try to deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical mistake which will not happen again.

Please allow us sometimes so we can contact concern team and ask them if they can offer replacement or refund your money.

We are here 24/7 to assist you please feel free to contact us anytime you face any issue.

Thank you for your corporation and understanding.

Regards,
Customer service Team

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