Subject: English Language Test - Puneet Kalra
From: Puneet Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 03:35:06 -0400

| | Foreign Language Screening Test

Name | Puneet Kalra    /  (+91) 9627349764    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer Name

Thank you for coordination.

Our delivery agent tried to deliver your order at the given address. But unable to found the address. Please update the available address so that we can deliever your order.

We hope to hear you soon!
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Replaced Tv Cabinet

We are sorry to hear this. Your TV cabinet will be replaced. Our agent will picked up the parcel and deliver the replacement. Keep the product ready with all accessories and tags for verification.

Thank you
Homebox. Com

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