Subject: English Language Test - Himani Yadav
From: Himani Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 23:58:16 -0400

| | Foreign Language Screening Test

Name | Himani Yadav    /  (+91) 9014287565    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I would ask the customer to provide me his/her address again. I will cross check the details and assure them that they will receive their order soon.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | The unit would be replaced to Abdul and I would apologise behalf of my team for leaving the scratches.

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