Subject: Daily performance summary for LiveSalesman team for Mar 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 09:05:38 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 48 | 8 | 56
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 8 | 23 | 4 | 35
Malek Hosan | 1 | 1 | 5 | 1 | 8
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 17 | 4 | 23
Asma Alotaibi | 0 | 1 | 41 | 3 | 45
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 17 | 0 | 15 | 32
Syed Ataullah | 0 | 3 | 0 | 0 | 3
! Hassan Saeed | 0 | 0 | 2 | 0 | 2
Doaa Almutawa | 0 | 0 | 102 | 2 | 104
Khaled Sufian | 0 | 0 | 24 | 8 | 32
Mohiuddin Lsm | 0 | 0 | 22 | 5 | 27
Naji Shabanh | 0 | 0 | 26 | 8 | 34
Rayan Suliman | 0 | 0 | 6 | 4 | 10
Sultan Motawa | 0 | 0 | 78 | 6 | 84
Grand Total | 1 | 34 | 394 | 68 | 497

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 160
| Delivery Related | (blank) | 6
| | Damage during delivery | 3
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 7
| | Delivery Status | 61
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
| | Refunds after Return | 5
Customer Services Total | | | 265
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 9
No Answer Total | | | 13
PreSales | (blank) | (blank) | 7
| Other Enquiry | Offers | 60
| | Payment Methods | 2
| | Store Availability | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 3
| | Product Specification | 5
PreSales Total | | | 82
Grand Total | | | 360

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 14 | 1 | 13 | 9 | 7 | 12 | 56
Doaa Almutawa | 13 | 0 | 1 | 6 | 8 | 12 | 40
Naji Shabanh | 10 | 3 | 2 | 0 | 0 | 1 | 16
Malek Hosan | 11 | 0 | 2 | 4 | 5 | 8 | 30
Asma Alotaibi | 1 | 6 | 9 | 9 | 9 | 16 | 50
Ali hazzaa | 5 | 1 | 2 | 8 | 15 | 21 | 52
Mohad Kmali | 5 | 3 | 3 | 0 | 0 | 1 | 12
Mohiuddin Lsm | 5 | 4 | 0 | 2 | 0 | 1 | 12
Rayan Suliman | 4 | 1 | 0 | 0 | 0 | 2 | 7
Faisal Abdullah | 3 | 10 | 2 | 0 | 1 | 1 | 17
! Hassan Saeed | 13 | 1 | 8 | 1 | 2 | 1 | 26
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahemad | 4 | 0 | 1 | 2 | 1 | 0 | 8
Jaber Almarri | 10 | 1 | 0 | 3 | 0 | 0 | 14
Abdullah Otaibi | 0 | 4 | 0 | 1 | 0 | 0 | 5
Khaled Sufian | 9 | 3 | 0 | 1 | 0 | 0 | 13
Ali Ibraheem | 3 | 1 | 0 | 0 | 0 | 0 | 4
Sultan Motawa | 5 | 2 | 0 | 0 | 0 | 0 | 7
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 117 | 41 | 43 | 46 | 49 | 76 | 372

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 15 | 2 | 2 | 1 | 3 | 5 | 28
Asma Alotaibi | 0 | 0 | 2 | 1 | 0 | 2 | 5
! Hassan Saeed | 4 | 0 | 1 | 1 | 0 | 3 | 9
Malek Hosan | 1 | 0 | 0 | 3 | 0 | 1 | 5
Ali hazzaa | 8 | 0 | 1 | 2 | 1 | 3 | 15
Doaa Almutawa | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 2 | 1 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 34 | 3 | 9 | 10 | 4 | 15 | 75

Please feel free to reach out for any further clarifications.