Subject: English Language Test - Ridhi Chawla
From: Ridhi Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 23:30:05 -0400

| | Foreign Language Screening Test

Name | Ridhi Chawla    /  (+91) 7404302289    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

We apologise for the inconvenience caused to you. On checking your account details we can see that your order was shipped by us at the same day you ordered the item. By contacting the courier we got to know that the address updated by you is wrong.
We request you to update your address so that we can deliver your item and can stop further issues with your shopping.

Thank you for contacting us.
Baby.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

We are sorry for the inconvenience caused to you. We can understand that you purchased a TV cabinet which has so many scratches. We request you to please help us with the order ID so that we can continue with your replacement or return request or else you can visit our service centre for the best possible solution.

Thank you for contacting us.
Homebox

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