Subject: Talkdesk Customer Newsletter - March 2022
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 15:00:48 -0500 (CDT)

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Customer Newsletter, March 2022
I have the privilege of serving as a founding member and the executive sponsor of Talkdesk’s Women in Technology (WIT) Employee Resource Group (ERG), an extension of my lifelong commitment to championing inclusion. Talkdesk is committed to supporting gender equality within our company, and I’m proud of the fact that 50% of our executive leadership team is made up of women. Collectively, we have so much more to do to achieve parity for all women. It’s not just a matter of fairness. In fact, a report by McKinsey <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBsznOcqvdS-ZxD1QJc9FRY4s0nIVFM36JRyzW8E4lduIQ9RS8H20X6p9uA9Lc_k7ybatA=> finds that global GDP could increase by $12 trillion if the social, legal, educational barriers were removed and women were allowed to participate in the workforce to their full potential. And beyond the economic benefits, increased equality for women positively impacts peace, life satisfaction, educational outcomes, and health of communities. When women are involved in the decision-making, everyone benefits. 

In honor of International Women’s Day on March 8, 2022 and Women’s History Month, the women of Talkdesk have shared their insights on breaking biases, fostering equality, and how to encourage the next generation of amazing women. You are welcome to review those insights here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszmmYuNKOHMaPqObpzxp93c_EekFkO32YfQrLDkadDD69lCCTig9nPw8Dg4VvmZl8nG8=>.
Kieran King, Chief Customer Officer
Spring ‘22 Release
In less than two weeks, our Spring ‘22 Release will be here, and you will get to learn about how more than 80 new features across our entire product portfolio can help you improve your CX in areas such as digital engagement, case management, interaction analytics, agent productivity, key integrations, and much more. If you haven’t already, please register <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszogwtkS5sNJU0eUxNwVtNwZxvXSvndD4wAbDXUtKGw4EZxFdNpwelZCRsyQWtFu9-0A=> for our webinar on March 24 at 10:00 a.m. PT/1:00 p.m. ET to see first-hand how you and your organization can take advantage of these innovative new capabilities. 

Talkdesk Identity ROI Calculator 
Are you interested in learning how much money you could save if your customers use self-service authentication to identify themselves? Do you want to see the direct impact voice biometrics have on reducing average handle time? Now you can!

Available within the Talkdesk platform, the Talkdesk Identity ROI calculator 
estimates your savings based directly on the number of incoming calls for your account. 

To see your personalized savings estimate, and to learn more about Talkdesk Identity, simply log in to Talkdesk and click on the new Talkdesk Identity icon (it looks like a fingerprint) accessible directly from the drop-down menu in Classic mode, or from the menu bar in the new Workspace UI. If you are interested in migrating from Classic to Workspace you can learn more here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszgwIVV9vEAvcIrJPqfSd23roHY9YhY9cwpiL6dOUyTbEtUgOCfgSs2epHLgiHrOELEU=>.
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Leading (and iconic) guitar brand, Gibson <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszaByhn2FMlQHvkZM4B7yhect_CHjqtUkgrflmmEt7JAh2lqQI4lzT10oEXKgE-_tfV8=>, has shaped music globally for 128 years. Learn more about their history, how they support the music community with Gibson Gives <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszuqc1ajpGZW2J4GcnIymso_Afx1EghpOfA9pFh_eVTtStc5vzeCBsBzz-HGd8Ebe1_g=>—the philanthropic arm of Gibson—and how you can help raise funds and be entered to win a demo Gibson Guitar by writing a review of Talkdesk on G2 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszhgkkzMRMFKCZ697-5Z99DdZPNFeLHh8XikggGsY6wxkVu6HjvklwXLgeym8pXtOeWI=>. Check out the blog for details!
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Have you had a chance to check out Groups <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszt7TrfpD4ydqbSjGeLsNszOOedNY1RSjTNHGT7begGs527lXE9HPqm0SqQ2AROwK5FQ=> in the community? They’re mini communities for topic and product-specific conversations. They offer community members an opportunity to share program best practices, discuss product-specific use cases, and more. To find groups that align with your interests, select “View All” at the bottom of the right-hand navigation of the Groups <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszt7TrfpD4ydqbSjGeLsNszOOedNY1RSjTNHGT7begGs527lXE9HPqm0SqQ2AROwK5FQ=> page. If you find a group you like, be sure to click the “+ Join Group” at the top of the page to receive digests of group activity. You’ll find lots of great conversation and resources in groups like Announcements <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszkRT-Bx9OnzYyOHS-RojcG24gL1X8QUmWbFhYkguLLqDRl7WAzlZi3PZV6TdTNRyRh8=>, Talkdesk Newbies <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszpeHDGdq5Fl2aHFomzm9gkCn5DzL8qvODYrxeENDUSRRxlRtXctMF366Cv8YgByElTk=>, and Talkdesk Hacks <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBsznHHnF6DqpYLOZbITMJaNYHPyDV-nzDYkaGenkjDe2KhOiVe6qwkVlOIJ-yq3-TWHAA=>… and we’ll be launching new groups regularly, including one recently launched for Talkdesk Identity <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBsziFtfgD3zRc6BojJVp8G78tjRK3TKSiBhhoYjulu5KHt4tfiDD7-Gmidpycqt6wkCSQ=>™.

Not a member of the community? 
Reach out to your CSM or email [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBsztSg3Qr-9htm2L7e0vyC0wBYxSnAt0VcjO41qUE_kUn2DtJB3yHYaLe8jHQXmadkYzs=> to request access.
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We have more to share! Below are additional resources we thought you would be interested in as you plan for the future:

	- Now that the new and improved agent experience, Talkdesk Agent Workspace™, is Generally Available it is replacing legacy products – Main 
Dialer, Talkdesk Callbar, and associated Agent tabs in Main. Take action 
now <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszpZk6sl5nQeWtsqvbuUbstIyIzjIgFAJ6wrbyHKu3Ec4WUvkoGHD7Y_whpCJM1vrrUM=> to benefit from this release by leveraging the self-upgrade steps before the legacy end of life dates detailed in this Product Announcement <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszdc-JXJMJlq0xyj-bDTPLr-BygIH7PnsEt61SlZ-kX0pvXNv83HCW-t4q4YZaambuhE=>.
	- Talkdesk Academy launched a new Agent Certification in Spanish (European Spanish) for our Spanish-speaking customers: Agente - Edición en Español <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBsza2SgdQVtevtnAugulDj5_Wy1TIwMP2wtm8-iuD3pIGjfRCzpZ83XeUvW-xdFt_zBCA=>. You will find videos with closed captioning in Spanish (activated by clicking on the CC button), as well as quizzes, course summaries, and content descriptions in Spanish. We hope this new certification helps support you in more quickly onboarding agents and driving productivity.
	- Talkdesk now provides U.S. regulated industries only support—such as finance, healthcare, government, and utilities that require speaking with technical support engineers located in the United States. Read more <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszqH8w-CGunFubWoF4D7Kfw_TNezPc0sO2idi4Web8zGzha21I1aMNqLBwiTAzhiw4R8=>!
	- Talkdesk strives to consistently provide top-tier service to our customers, and we’ve recently been recognized for our customer experience excellence with two gold awards and a silver award in the 16th annual Stevie Awards for Sales & Customer Service <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszcNWWLMTHkmoXxHKlo0wDyVqyiAG8ULzE5gj6JkDnzvUorRtHNfKjOqKmXN4yR2LUQU=>.
	- REMINDER: Starting March 15, all billing requests must be submitted through the Talkdesk Support webform <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszSFCHBWCEU0F7IzYOMYOT8qemEVy0a8zwkaez9KDmLsuAxTK8fBRA22CYkjGya8s6H8=>.
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszmCQsi6qObSZ0MSg5axfy9xSomjdpwfn0si854j7EYsEe4EMccpDC56kUqPcKamMDA8=>
Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszg6OjG1xYvdzBJgIjVamWRylfnNE2CyW364I8YQRnapWDhw3TNoN6qwyG1w7gulbBsQ=>
Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBsznYcAdB0-uMnZtSgz2SOiTcsgrY0xPO1s7jFYdcM28ASGyuwEOlwRwciqvJYYYvVK_Y=>
Talkdesk Knowledge Base
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<https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszhO_LwIFO-jzsMr7x_x6YETemxS5Q0tgMiNQcwqi-wEZbBc5dJtyKdWFJcieRRRwRdU=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszvumB4tb1t667Lw05X4xKTSiSbEaetlHqmUhlUiOHJNsZCguymY1k88c8_0ouJfYZeQ=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszp508iT0oyfQ5I9CaNFtARbjeEx4OCXadpJPu4UbA-nMCch_guFcQZt4WSlDR9BNUyU=>
535 Mission Street, 12th Floor, San Francisco, CA 94105 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGDUjBszqn17Zq75CJyG0C7qsqqXxrM-yW18VeLv1imTTSlmgEd5b6P97KQYR4Hf-8xBUaFRq4=> 
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