Subject: English Language Test - Kuldeep Rana
From: Kuldeep Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 15:34:58 -0400

| | Foreign Language Screening Test

Name | Kuldeep Rana    /  (11003) 7060079742    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam
Your order of hand bag was shipped last day by us, and we hand over to the courier company but due to wrong address courier could not delivered the order at right place.Your order is in hold due to the wrong address filled by you, kindly provide us right address so we can place your order as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam
As the company policy you can exchange and return the product within 7 days. After 7 days product could not be exchange. So you informed us within 1 day,which is defected product so we will exchange the product, this time you have to pay delivery charge.

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