Subject: English Language Test - gurpreet singh
From: gurpreet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 10:51:36 -0400

| | Foreign Language Screening Test

Name | gurpreet singh    /  (+91) 9531812464    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam,
Good evening,
This mail is regarding to your recent order which is (handbag),which is ordered and shipped through our representative courier partner on same date, but sorry for inconvenience and for the delay. We are here for your help and we of course rectify it as soon as possible. As we can see that our courier partner cant locate your address and we are sorry for that and we can solve this issue as soon as possible.

Thank you
Gurpreet singh

thank you for calling and reach out with your issue.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,

Good evening, Thank you for reaching us regarding to your product which is (TV Cabinet), which is installed our team itself, and we are sorry for your inconvenience and we are looking this issue and we are solving your issues as soon as possible.

Thank you,
Gurpreet singh

Thank you for calling and reach out with your issue.

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