Subject: Re: Tech Support Candidate - Debasish Bose
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Tue, 22 Mar 2022 07:18:36 -0700 (MST)

Hi Ma'am, 

We cannot consider him in Warranty. Howver, we can consider him for IT. 

Please suggest 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, March 22, 2022 6:47:54 PM 
Subject: Fw: Tech Support Candidate - Debasish Bose 

this guy will not do for EPOS tech support but u can check him for warranty if u want, please speak with him and let me know 

From: Debasish Bose <[email-masked]> 
Sent: Tuesday, March 22, 2022 12:49 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Debasish Bose 

	

	
			Tech Support Test 
		
	Name 	Debasish Bose 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9899826607 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Pioneer Solutions 	Technical Support Executive 	17.3.2022 	21010 
Previous Employer 1 	CDAC 	Linux Support Executive 	31.12.2019 	20000 
Previous Employer 2 	Greencube Global 	IT Support Executive 	31.12.2018 	12500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First the website should be checked on the address bar that the authenticity of the website certificate is there or not even since it's not coming it would be suggested to clean the browsing history and trying it again. 
It would be done 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.First turning on Bluetooth on the mobile phone. 
2.Then Turn on the Bluetooth speaker. 
3.Go to 'Settings' and then 'Bluetooth' on the phone. 
4.Then go to 'Searching for devices' option on the phone. 
5.Then go to the desired device and pair it. 
6.It's now connected successfully. 
	What according to you makes you a good candidate for customer service or technical support job? 	Effective communication skills. 
Good rebuttal to customers. 
Very active in listening as well as troubleshooting. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4