Subject: Re: English Language Test - Mahak Vijaywargiya
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Tue, 22 Mar 2022 07:08:44 -0700 (MST)

Hi Ma'am, 

She lives in Gujarat and looking for WFH job. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, March 22, 2022 4:43:16 PM 
Subject: Fw: English Language Test - Mahak Vijaywargiya 

she seems ok, both for warranty and LM, please speak with her and let me know 

From: Mahak Vijaywargiya <[email-masked]> 
Sent: Tuesday, March 22, 2022 3:41 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mahak Vijaywargiya 

	
	
			Foreign Language Screening Test 
		
	Name 	Mahak Vijaywargiya / (90816) 71736 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 
Thanks for contacting us, I'm here to help you with your issue. 
Your order has been shipped by us the same day it was received. 
The delivery person is trying to reach out to you for delivering the order but it looks like there is some issue related to address. 
So I kindly request you to re check the address stated by you and proceed with corrections if any. 
Let us know if you have any questions. 
Thanks, 
Mahak 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 
I'm so sorry your package arrived damaged. 
That's not in keeping with our shipping practices. 
Our team will send a guy to collect the cabinet and I'd like to offer you replacement of the order as soon as possible. 
I understand you may be hesitant to try us again, though i hope we get the opportunity to prove ourselves. 
Sincerely, 
Mahak