Subject: Fw: Tech Support Candidate - Debasish Bose
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 22 Mar 2022 13:17:54 +0000

this guy will not do for EPOS tech support but u can check him for warranty if u want, please speak with him and let me know
________________________________
From: Debasish Bose <[email-masked]>
Sent: Tuesday, March 22, 2022 12:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Debasish Bose

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Debasish Bose
E-mail  [email-masked]
Phone Number    (91) 9899826607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pioneer Solutions       Technical Support Executive     17.3.2022       21010
Previous Employer 1     CDAC    Linux Support Executive 31.12.2019      20000
Previous Employer 2     Greencube Global        IT Support Executive    31.12.2018      12500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First the website should be checked on the address bar that the authenticity of the website certificate is there or not even since it's not coming it would be suggested to clean the browsing history and trying it again.
It would be done
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.First turning on Bluetooth on the mobile phone.
2.Then Turn on the Bluetooth speaker.
3.Go to 'Settings' and then 'Bluetooth' on the phone.
4.Then go to 'Searching for devices' option on the phone.
5.Then go to the desired device and pair it.
6.It's now connected successfully.
What according to you makes you a good candidate for customer service or technical support job? Effective communication skills.
Good rebuttal to customers.
Very active in listening as well as troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English  4