Subject: English Language Test - Tanvi Agarwal
From: Tanvi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 09:11:17 -0400

| | Foreign Language Screening Test

Name | Tanvi Agarwal    /  (91) 8600543212    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/madam,
I hope you are doing well.

Thanks for shopping with us.

We are sorry for the delay in delivering your product.

We had already dispatched the product but the courier company is facing some issue  in delivering the product to the address provided by you.

Our courier company tried to deliver the product at address mentioned by you  but the address was wrong. Our product is ready for delivering and you will get it soon. I request to check and provide us the proper address of your as soon as possible.

We request you to provide the proper address. If you have any query feel free to contact us.

Thanks and regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Hope you are doing well.

We have received your request .We are so sorry for the inconvenience cause to you.

We have received your request for return or refund of the order. Our team is working on the request.

We ensure you to give best possible result in short span of time.

If you have any further query feel free to contact us.

Thanks and regards,

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