Subject: English Language Test - Neha Jha
From: Neha Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 08:54:16 -0400

| | Foreign Language Screening Test

Name | Neha Jha    /  (882) 7501988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings Sir/Mam,
we received your complaint against late delivery.we apologize for your inconvenience.. we are trying to deliver your product as soon as possible.the address was wrong which were mentioned by you,because of that courier company got some issues to deliver the product. we shipped your order as same day when you ordered.we are trying our best and we'll deliver your handbag very soon. thankyou for being patient, give us some time for short your problem. we'll resolve it soon. thankyou for ordering and trusting us.we're keeping in mind that next time you won't face any kind of problem.
Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings sir,
Mr Abdul,
We received your complaint against demage product. we apologize for your inconvenience.thankyou for being patient, give us some time for short your problem.we will check the TV panel which you were ordered if we find it in that way we'll return or exchange it whatever you want.we'll resolve it soon. thankyou for ordering and trusting us.we're keeping in mind that next time you won't face any kind of problem.
Regards
Homebox team.

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