Subject: Tech Support Candidate - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 07:57:18 -0400

| | Tech Support Test

Name | Sanjeev Kumar
E-mail | [email-masked]
Phone Number | (0) 8360766923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Pvt Ltd. | Advisor | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check with the url i have typed is correct or not.
Step 2: check weather the internet connection is working fine from the task bar.
Step 3 : check weather other sites are opening in the same browser, if not try to clear cache and cookies.( If you are using Google Chrome then try to open the given website in incognito window)

Step 4 : try to open the website on another browser.
Step 5 : check with the DNS servers and change it if it is necessary.
Step 6 : check weather you are not connected to any vpn.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: switch on the bluetooth speaker and put it on bluetooth mode.
Step 2 : switch on the bluetooth of mobile and try to search the nearby devices.( If it already connected with any device first unpaired it with that device.)
Step 3: select the preferred device and try to pair it with.
Step 4 : make sure you click on  allow and paired the device with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have worked in retail sector for 3.5 years and would love to handle the customer provide them the best of the best services help them in selecting what they required for their lifestyle to wear which one will suite best on them. Later on I switched to bpo and given my almost 1 year 6 months to bpo and learn how to handle calls and chats providing them real time solutions for the problem or issue they face in their particular work.
With that when I have good knowledge of computes and make my self always update about the product and technology that launches in india.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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