Subject: English Language Test - Aadietyay Raj Gupta
From: Aadietyay Raj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 07:48:01 -0400

| | Foreign Language Screening Test

Name | Aadietyay Raj Gupta    /  (91) 9310420279    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Xyz,

We are sorry to hear that you haven't received your order on time. I have checked the details with the delivery team and they confirmed that the delivery address provided by you was wrong so that's the reason for this hassle. Our delivery team had tried to call you to deliver the order at correct address but your phone number was not reachable at that time.

Please do not worry, we are here to help you.
Kindly share correct delivery address and alternate contact number with us so that we can deliver this order on priority basis.

Please accept our sincere apologies regarding this delayed delivery.

In case you have any further queries regarding this order, please feel free to reply to this email or let us know on the phone or customer service chat.

Sincerely

ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret that the product you received turned out to be defective. Each of our product goes strict quality check procedures before final delivery. The chances of product being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us.

We have a replacement or full refund policy for products that do not match our quality standards. So, rest assured that we will provide you a fully functional toy as a replacement or refund the entire amount. We still have some pieces of the same toy in stock. So, a replacement will be dispatched to your address in 2-3 days.

The delivery executive will be at your doorstep to collect the defective piece and provide you a replacement within the next 3 days. We regret the inconvenience caused. I have included a 10% discount coupon with my email for your next purchase.

Thanks for bringing the issue to our attention and we hope to provide you with a better shopping experience next time. Please feel free to contact us with your queries in the future.

Sincerely

Abc

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