Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 22 Mar 2022 04:06:35 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R9G3VXH3DN (Jason ): The customer's question was not answered. The reply should be something like " The package excludes Flights to and from Europe and you can go to the link on our website "https://jaywaytravel.com/itineraries/magical-greece-honeymoon#whats-included" and scroll down to the bottom and enter the details in the "Get an instant price estimate" section fill the details to see the ballpark figure. 

Chat ID: R9H31X1RQR (Jason ): Traveler left the chat without any response. 

Chat ID: R9K4NGALZM (Harsh ): Traveler was just window shopping, he did not have a plan for a vacation. 

Chat ID: R9K4NGALZM (Harsh ): Incomplete c hat, the customer left the chat after 2 initial responses and did not answer all lead-generation questions. 

No missed/abandoned chats. 

Thanks and Regards 
Amit