Subject: Arabic Language Test - Enayatullah Abdali
From: Enayatullah Abdali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 06:50:42 -0400

| | Foreign Language Screening Test

Name | Enayatullah Abdali    /  (0091) 8826417897    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer/ Client,
Thank you for contacting us:
Please accept our sincerest regards for failing to meet your expectation.
We would like to inquire you for your complete address with your contact number so that our courier partner will effort to deliver your package as soon as possible.
We appreciate your time and value feedback.
Should you have any query please contact us.
Best regards,
Customer service team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for contacting us/ Purchasing from us recently,
We extend ours most sincere apologies for not being able to fulfil your order as promised.
We pride ourselves in providing the best possible services for our clients, and so, we will contact the concern team for replacing the Cabinet with the new one.
We appreciate your time and value feedback.
Should you have any query please contact us.
Note:
In case we failed to deliver the product, we will refund the money back.
Best regards,
Customer service team.

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