Subject: Tech Support Candidate - NAITIK GUPTA
From: NAITIK GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 04:11:19 -0400

| | Tech Support Test

Name | NAITIK GUPTA
E-mail | [email-masked]
Phone Number | (05414) 9260932750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will check internet connectivity of my device,
Then I clear my cache memory and delete browsing history also,
If the problem does not short out so,
I will change my browser and if I get the same error then I restart my device and if the problem remains same so I will try to open a website from another device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth speaker
Then open Bluetooth in the mobile
Then scanning the device in the Bluetooth
Then accept and pair both the devices.

What according to you makes you a good candidate for customer service or technical support job?

As I have good communication skills,
Technical skills,
Problem solving skills,
Learning skills,
And willingness to serve the people.
It makes me a good candidate for the job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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