Subject: Tech Support Candidate - Manmeet Singh Manmeet
From: Manmeet Singh Manmeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 04:05:26 -0400

| | Tech Support Test

Name | Manmeet Singh Manmeet
E-mail | [email-masked]
Phone Number | (91) 8588077143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Websites

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vichara Technologies | Application Support Engineer | 20-12-2021 | 28,200
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check if i have the proper internet connectivity or not
then i will check if that website is running on my tablets or mobiles to check if their is some hosting issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turning on the bluetooth speaker and then turning on the bluetooth in mobile phone and make sure both of these are in proper range and after then go to the bluetooth settings in mobile and check if bluetooth speaker is showing up over there or not after that i will pair the mobile with bluetooth speaker and then it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

As i have the experience in technical support
i have the knowledge on how to greet the client and solve their queries as soon as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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